All Collections
My package is lost
My package is lost
Ray avatar
Written by Ray
Updated over a week ago

If your package is missing and you think it may be lost, we'll figure it out. 

First double-check the address information on your order as there are instances when it auto-filled incorrectly by your browser or through Apple Pay and you didn't notice it at checkout.

If address information is correct, check if it was delivered to the correct address. Sometimes your neighbor might have it but they haven't gotten around to giving it to you yet.

Check to see if there was a way the address could have been imposed. Do you live at 1234 Main Street but city has a 1234 Main Ave? It may have been delivered there or 123 Main Street.

Was it delivered to a pick up location instead of your home? Sometimes UPS will deliver packages to Pick Up Lockers. Check on the UPS site here to see if it was delivered to your address or another location. 

If it doesn't turn up, let us know and we'll see if we can assist in the search via

Did this answer your question?