A refund will be initiated within 2 business days of receiving the shoes. Once the return has been processed, you will receive an email notification that the refund has been initiated. 

For most banks, it will appear in your account in 2 to 3 business days. Depending upon your bank, it can take up to 10 business days for it to be settled. 

This is generally for smaller banks such as a local credit union or regional bank.

Update for COVID19: We are taking longer than usual to process your refunds so we appreciate your patience. We have implimented a 10 day quarantine on all of our returns to ensure our team and our customers are safe. We are also processing returns slower than usual because of NY's statute about only have 25% of the team in the office at once. As soon as your refund is processed, you'll receive an email with the refund notification. We appreciate everyone's patience and support during this.

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