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What is the return policy?
What is the return policy?
Ray avatar
Written by Ray
Updated over a week ago

30 days, 1 question asked: How can we do better?

For any returns within the US and Canada, head over to our Returns Portal and we'll email you a pre-paid return label.

Feel free to wear the shoes outside to ensure it works with your every day.

Our masks are not eligible for returns or exchanges.

Custom made shoes and limited edition shoes are available for one exchange only.

We don't offer free returns for international orders yet and the customer must bear the cost for international shipping and returns.

For any acceptable international return, mention your order number on the package along with your name, please ship it to:

Ship Essential
850 3rd Avenue
Suite 501
Brooklyn, NY 11232

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